At TP Training, we understand that life can be unpredictable, and sometimes students need to reschedule or cancel their training. Our Short Course Refund Policy is designed to be clear and fair, ensuring transparency for all students while maintaining the high standards of our courses. Below is a detailed breakdown of our refund and rescheduling policies for short courses.
Key Points to Remember Before the Course
- Arrival Time: Students must arrive 30 minutes before the scheduled start time for registration and ID verification.
- Required ID: Students who forget to bring valid ID will not be allowed to attend the course and will need to rebook.
- Certificate Issuance: Certificates are only issued after:
- All course paperwork is completed.
- AVETMISS and USI information is confirmed.
- Course Start Time: The entry for courses closes 10 minutes after the scheduled start time.
- Course Completion Deadline: All courses must be completed within 3 months of the original booking date.
- Sickness on Course Day: If you are sick on the day of your course, you must provide a valid medical certificate to apply for rescheduling or a refund.
1. Purpose
This policy sets out what a student pays TP Training, what TP Training refunds, and when. It applies to every enrolment, whether the student pays for themselves, an employer pays for them, or a third party collects the fee on TP Training’s behalf.
TP Training publishes all fees and charges so there are no hidden costs and a student can make an informed decision before they enrol.
This policy is the master document for all TP Training fee, refund, rescheduling and cancellation rules. The Student Handbook, the website, enrolment terms, booking confirmations and course pages are derived from it. Where any of those says something different, this policy applies until the other document is corrected.
2. Definitions
| Term | What it means in this policy |
| Business day | A day other than a Saturday, Sunday or public holiday in New South Wales. |
| Enrolled course start date | The scheduled start time on the first day of the course the student originally booked, as shown on the booking confirmation. A reschedule does not change this date for refund purposes. |
| Commencement | For a short course, the moment the course starts. For a full qualification, the first scheduled face to face training date. |
| Short course | A course delivered over one or more consecutive days that does not lead to a full qualification. This includes SafeWork NSW White Card, high risk work licence, traffic control and similar courses. |
| Full qualification | An enrolment in a full AQF qualification made up of multiple units of competency delivered over an extended period. |
| Extenuating circumstances | Circumstances beyond the student’s control that could not reasonably have been anticipated, for example sickness, injury, or exceptional family circumstances. A claim must be supported by evidence, for example a medical certificate. The decision is made by TP Training management on the evidence submitted. |
| The payer | The person or organisation that paid the fee. Where an employer or a third party paid, the refund is paid to them, not to the student. |
3. Principles
- Fees and conditions are clear, current and available to the student before they enrol.
- TP Training does not apply a fee or a penalty that was not disclosed to the student before they enrolled, or before they asked for the optional service.
- Every administration fee in this policy is a genuine and reasonable estimate of the cost or loss TP Training expects to carry, for example trainer, venue, materials and administration costs that cannot be recovered. The fees are reviewed at least annually to confirm they remain a reasonable estimate and not a penalty, consistent with the unfair contract terms provisions of the Australian Consumer Law.
- Refund, cancellation and rescheduling decisions are applied consistently. Extenuating circumstances are considered on evidence.
- Where TP Training cancels or cannot run training, the student is not left out of pocket.
- Any third party that collects or communicates fees for TP Training uses TP Training approved information only.
4. Published fees and other charges
Course tuition is published for each course. Every other charge TP Training may apply is listed below. No charge may be applied to a student unless it appears here and was disclosed before enrolment, or before the student asked for the service.
| Item | Cost |
| Short course tuition fee | Published per course |
| Full qualification tuition fee | Published instalment fee per course |
| Course reschedule fee | $150.00 |
| Course reschedule fee (White Card only) | $50.00 |
| SafeWork NSW White Card lodgement fee | $50.00 |
| SafeWork NSW HRWL reassessment fee | $150.00 |
| SafeWork NSW HRWL verbal assessment fee (conditions apply) | $100.00 |
| Reassessment, academic misconduct | $200.00 |
| Gap training and assessment fee, theory | $50.00 |
| Gap training and assessment fee, practical | $50.00 |
| Verification of Competency (VOC) | $250.00 per unit of competency |
| Credit transfer fee (full qualifications only) | $100.00 |
| Wallet size card issuance fee (optional) | $30.00 |
| Hi-vis vest (optional, where the student does not bring their own) | $10.00 |
Course information and the booking confirmation tell the student what they must bring to the course, including personal protective equipment and identification. Where a student may choose to buy an item on the day, the price is shown above.
5. Fee payment terms and conditions
- Students pay published fees through the emailed invoice and the Pay Online link.
- To secure a place in the preferred course date, students should pay as soon as possible. Where a class is full, an unpaid booking does not secure a place until the tuition fee is paid.
- Where an employer or a third party is invoiced, the same terms apply and any refund is paid to them.
6. Reschedule course start date
A student may reschedule their course start date on the following conditions. A reschedule request is made using the Course Reschedule Request Form.
- A student is eligible for one reschedule with no fee, provided the request is submitted 48 hours or more before the enrolled course start date.
- A reschedule fee of $150 applies where the request is submitted 24 hours before the enrolled course start date.
- A student attending a HRWL assessment who does not present sufficient 100 points of identification must reschedule the assessment. A reschedule fee of $150 applies.
- A student attending a SafeWork White Card course who does not present sufficient 100 points of identification must reschedule the class. A reschedule fee of $50 applies.
Where a student needs to reschedule at short notice because of sickness, injury or exceptional family circumstances, the reschedule fee is waived provided a medical certificate or other relevant evidence is submitted with the Course Reschedule Request Form.
Where a reschedule is approved, the student is issued an amended booking confirmation and a new invoice for the reschedule fee. That invoice is payable on the day of the request.
7. Course withdrawal and refunds, short courses
A student may withdraw from a short course on the following refund conditions. A withdrawal request is made using the Course Withdrawal Request Form, or in writing to TP Training.
| When TP Training receives the request | What is refunded |
| 2 days or more before the enrolled course start date | 80% of fees paid. A 20% administration fee is deducted. |
| 1 day or less before the enrolled course start date | No refund. |
| On the course start date or after | No refund. |
The following also apply to short courses.
- The refund conditions run from the enrolled course start date. Rescheduling does not restart them.
- There is no refund where a student does not attend.
- There is no refund or reschedule where a student commences the course and does not attend all of it.
- There is no refund where a student does not bring the correct 100 points of identification to a SafeWork NSW related class. The student may reschedule under section 6.
- Where a student has completed the training but is not yet ready for a SafeWork NSW assessment, there is no refund. The student may book gap training, or a SafeWork NSW HRWL reassessment, at the published fee in section 4.
8. Course withdrawal and refunds, full qualifications
A student may withdraw from a full qualification on the following refund conditions.
| When TP Training receives the request | What is refunded |
| 14 days or more before the scheduled face to face training start date | All fees paid. |
| 7 to 13 days before the scheduled face to face training start date | 90% of fees paid. A 10% administration fee is deducted. |
| 1 to 6 days before the scheduled face to face training start date | 80% of fees paid. A 20% administration fee is deducted. |
| On the scheduled face to face training start date, or after | No refund. |
- The date of withdrawal is the date TP Training receives the written request.
- Administration completes the approved refund calculation and gives it to the student with the decision.
9. Additional refund conditions
- Where the student chooses to enrol in an alternative course with TP Training, fees are fully transferable to that course.
- Where the course the student enrolled in is unavailable and no acceptable alternative is available, fees are fully refundable.
- Where TP Training cancels the training before the start date, affected students receive a full refund.
- Where TP Training cancels the training after the start date, affected students receive a refund of the fees proportional to the training not delivered.
- Where a student has to withdraw for extenuating circumstances, the student may request a pro-rata refund less a 10% administration fee. Relevant evidence such as a medical certificate must be included. The final decision is made by TP Training management on the evidence submitted.
- Where a refund has been approved, payment is made within 14 days of TP Training receiving the request.
10. Where no refund is provided
No refund is provided in the following circumstances.
- Cheating.
- Plagiarism.
- Behaviour contrary to the TP Training Code of Conduct.
- Lack of course progression.
- A refund request made on or after the scheduled face to face training start date.
The extenuating circumstances provision in section 9 is the exception to the last point above. A student who withdraws on or after the scheduled face to face training start date for extenuating circumstances may still request a pro-rata refund under section 9, supported by evidence.
Cancelling an enrolment does not remove the student’s right to appeal the decision. No refund decision is finalised until any appeal is decided.
11. Prepaid fees
TP Training does not hold more than $1,500 of any one student’s fees in advance of the training being delivered, for any one course. Where a course fee is more than $1,500, it is collected in instalments so the amount held in advance stays at or below $1,500.
- Administration checks the amount already held before accepting a payment.
- Where a payment would take the amount held above $1,500, it is not accepted and an instalment arrangement is offered instead.
- This limit also applies where a student pays through a third party payment or finance provider, and where a third party collects the fee on TP Training’s behalf.
- If TP Training ever decides to hold more than $1,500 in advance, it must first put an approved protection measure in place under Compliance Standard 18 and record it in this policy before taking the payment.
12. How to ask for a refund
- The student submits a Course Withdrawal Request Form, or writes to TP Training at [email protected].
- Administration acknowledges the request within 3 business days.
- Administration checks the payment details and works out the refund under this policy.
- Any disputed case, and any claim of extenuating circumstances, goes to the RTO Manager or the Chief Executive Officer.
- TP Training tells the student the decision and how the refund was calculated, in writing.
- An approved refund is paid within 14 days of TP Training receiving the request, to the payer, by the same method the fee was paid where that is practical.
- The decision and the calculation are recorded in the student file and the financial records.
A student who disagrees with a decision made under this policy may use TP Training’s complaints and appeals process. There is no charge for making a complaint or an appeal.
13. Consumer protection
Nothing in this policy removes or limits a right the student has under Australian Consumer Law or any other law. Australian Consumer Law gives consumers guarantees that a service will be provided with due care and skill and will be fit for purpose, and those guarantees cannot be excluded by a policy or a contract.
A student who believes a fee or a refund decision is unfair may raise it with TP Training, and may contact NSW Fair Trading at www.fairtrading.nsw.gov.au at any time.
How to contact TP Training
| Channel | Detail |
| Phone | 1800 577 301 |
| [email protected] | |
| Postal | PO Box 2096, Burwood North NSW 2134 |
| Burwood campus | Suite 9, 1-17 Elsie Street, Burwood NSW 2134 |
| Auburn campus | 5 Melissa Street, Auburn NSW 2144 |
| Auburn campus | 5B 20 Highgate St, Auburn NSW 2144 |
| Website | www.tptraining.edu.au |
References
Competition and Consumer Act 2010 (Cth), Schedule 2 (Australian Consumer Law).
National Vocational Education and Training Regulator (Outcome Standards for Registered Training Organisations) Instrument 2025.
National Vocational Education and Training Regulator (Compliance Standards for NVR Registered Training Organisations and Fit and Proper Person Requirements) Instrument 2025.